Terms of Service

Last Updated: April 9, 2026

Welcome to Innogath. These Terms of Service ("Terms") form a binding agreement between you and Innogath (the "Service," "we," "us," or "our") and govern your access to and use of our website, web application, mobile application, APIs, and related tools (collectively, the "Service"). Please read these Terms carefully. By creating an account, clicking "I agree," or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Refund Policy, which are incorporated here by reference. If you do not agree, you must not access or use the Service.

1. Agreement to Terms

These Terms apply to all visitors, registered users, and paid subscribers of the Service. By using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and that references to "you" apply to both you and the organization.

We may make additional terms available for specific features (for example, beta programs, developer APIs, or partner integrations). Where additional terms apply, they supplement these Terms; if there is a conflict, the additional terms control for the specific feature they cover.

2. Service Description

Innogath is a branch-first AI research workspace that helps users generate, organize, and connect chats, research reports, diagram views, canvases, notes, and other knowledge artifacts with the assistance of third-party large language models and related AI tools. The Service is provided as a hosted subscription and may include free, trial, paid, and usage-metered tiers.

We continuously improve the Service. Features, plans, quotas, model availability, user interface, and pricing may be added, removed, or modified over time. We may also introduce experimental or beta features that are provided "as is" and may change or be removed without notice.

3. Eligibility and Minimum Age

You may use the Service only if you are at least 13 years old (or the minimum age of digital consent in your jurisdiction, whichever is higher) and legally capable of entering into a binding contract in your jurisdiction. Users under the age of 18 must have the permission and supervision of a parent or legal guardian who accepts these Terms on their behalf.

The Service is not directed to children under 13. If you believe a child under 13 has provided personal data to us, contact support@innogath.com so we can remove the account and associated data as described in our Privacy Policy.

You must not use the Service if you are barred from doing so under applicable laws, including export controls, economic sanctions, or restricted-party lists. You represent that you are not located in, under the control of, or a national or resident of any country or jurisdiction subject to comprehensive sanctions by the jurisdictions in which we operate.

4. Accounts and Security

• You must register an account to access most features of the Service. You agree to provide accurate, current, and complete account information and to keep it up to date.
• You are responsible for safeguarding your account credentials, for enabling available security features, and for all activity that occurs under your account, including any unauthorized activity you fail to prevent through reasonable care.
• You must notify us immediately at support@innogath.com of any suspected or actual unauthorized access, credential compromise, or security incident.
• We reserve the right to refuse registration, reclaim usernames, or suspend accounts that appear fraudulent, abusive, impersonating, or inconsistent with these Terms.
• One natural person may not operate multiple free accounts to circumvent usage limits or abuse promotional credits.

5. Communications and Marketing

By creating an account you agree that we may send you transactional messages necessary to operate the Service, including security notices, billing receipts, account alerts, legal notices, and service announcements. You cannot opt out of these transactional messages while your account is active.

You may also receive optional newsletters, product updates, and promotional emails. You can opt out of non-essential marketing communications at any time by following the unsubscribe instructions included in those messages or by contacting support@innogath.com.

6. Subscriptions, Billing, and Auto-Renewal

The Service offers free and paid subscription plans. Paid plans grant access to additional features, increased quotas, and priority processing. The specific features, usage limits, and price of each plan are presented on the Pricing page at the time of purchase.

• Billing cycles. Subscriptions are offered on monthly or annual billing cycles. Your payment method is charged at the beginning of each cycle for the upcoming period.
• Automatic renewal. Paid subscriptions renew automatically at the end of each billing cycle at the then-current price until you cancel. By subscribing, you authorize us and our Merchant of Record to charge your payment method on file for each renewal.
• Cancellation. You may cancel auto-renewal at any time from your account billing settings or by contacting support. Cancellation stops future renewals but does not refund partially used billing periods, except as required by law or described in our Refund Policy. Paid access continues through the end of the current billing cycle.
• Failed payments. If a renewal payment fails, we may retry the charge, downgrade your plan to the free tier, or suspend paid features until payment is resolved.
• Taxes. Prices shown on the Service are exclusive of applicable taxes, duties, and similar charges, unless stated otherwise. You are responsible for any such taxes collected by the Merchant of Record at checkout.

7. Free Trials and Promotional Offers

From time to time we may offer free trials or promotional discounts. Trials convert to paid plans at the end of the trial period unless canceled beforehand. Eligibility and duration are disclosed at the time of the offer. Promotional credits are non-transferable, have no cash value, and may expire. We may revoke trials or promotional access if we detect abuse, fraud, or misuse.

8. Fee Changes

We may modify subscription prices, plan composition, or usage limits for future billing periods. Where required by law or by our commitments on the Pricing page, we will provide reasonable advance notice before a price change takes effect for your plan. Your continued use of the Service after the change becomes effective constitutes acceptance of the new pricing. If you do not agree, you may cancel auto-renewal before the change takes effect.

9. Refunds

Refund eligibility, timelines, and request procedures are described in our Refund Policy, which is incorporated by reference. Except as described there or as required by mandatory local consumer protection laws, subscription fees are non-refundable.

10. Merchant of Record

Order fulfillment, payment processing, currency conversion, tax calculation and collection, invoicing, and transaction-level refund execution for purchases made through the Service are handled by our authorized Merchant of Record and its payment partners. Your purchase may be subject to the Merchant of Record's own terms and policies, which are presented at checkout. In case of a conflict between the Merchant of Record's checkout terms and these Terms with respect to payment processing, the Merchant of Record's terms govern the payment transaction itself, and these Terms continue to govern your use of the Service.

11. User Content and License

"User Content" means prompts, messages, files, documents, datasets, notes, diagrams, canvases, and any other material that you submit, upload, store, or generate in the Service (excluding AI outputs, which are addressed in Section 12). You retain all ownership rights in your User Content.

To operate and improve the Service, you grant Innogath a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, reproduce, transmit, display, and create derivative works of your User Content solely as necessary to: (a) provide the Service to you and, if applicable, your organization; (b) perform security, abuse prevention, debugging, and quality assurance; (c) comply with legal obligations; and (d) improve the Service in aggregated, anonymized, or de-identified form that does not identify you or your organization.

You represent and warrant that (i) you own or have obtained all rights necessary to submit your User Content to the Service, (ii) your User Content does not infringe any third-party rights, and (iii) the submission and processing of your User Content complies with all applicable laws and contractual obligations owed to third parties (including employers, clients, and data subjects).

You are solely responsible for backing up your User Content. While we apply reasonable measures to safeguard data as described in our Privacy Policy, we are not a backup service and cannot guarantee recovery of deleted or lost content.

12. AI Services, Model Providers, and Output

The Service uses third-party foundation models and AI infrastructure to process your prompts and User Content and to generate outputs such as chat responses, research reports, summaries, code, diagrams, and notes ("AI Output"). Model providers may include, without limitation, large language model vendors identified in our Privacy Policy. We may change model providers at any time without notice.

• Data processing. When you use AI features, the content of your prompts and selected User Content may be transmitted to model providers under confidentiality and data processing obligations for the sole purpose of generating a response.
• No training on private workspace content. As stated in our Privacy Policy, we do not use private customer workspace content to train public foundation models. Model providers act as processors under contractual restrictions established by us.
• Ownership of AI Output. Subject to these Terms and to applicable law, as between you and Innogath, you own the AI Output generated from your prompts and User Content. You are responsible for how you use that output, including for any downstream publication, distribution, or commercial use.
• Non-uniqueness of AI Output. AI models may produce similar or identical output in response to similar prompts from different users. We do not guarantee that AI Output is unique to you, and we make no representation of exclusivity or non-infringement of third-party rights in any AI Output.
• Accuracy disclaimer. AI Output can be incomplete, inaccurate, outdated, biased, or otherwise unsuitable for your intended purpose. The Service is a tool, not a replacement for qualified professional advice. You must independently review and validate AI Output before relying on it for any legal, financial, medical, safety-critical, regulatory, academic, or operational decision.
• Prohibited AI uses. You must not use AI features of the Service to (i) generate content that infringes intellectual property rights; (ii) produce sexual content involving minors, non-consensual sexual content, or other content prohibited by law; (iii) create malware, phishing material, or content intended to defraud, harass, or harm others; (iv) build, train, or improve a competing foundation model; or (v) violate the usage policies of our model providers, which may be updated from time to time and enforced by us at their request.
• API abuse prevention. Automated or programmatic use of AI features must comply with rate limits, usage caps, and fair-use guidelines that we publish or communicate. We may throttle, suspend, or terminate access to AI features if we detect abuse, excessive load, or behavior inconsistent with normal human use.

13. Acceptable Use and Prohibited Activities

You agree not to, and not to permit any third party to, use the Service in any manner that:

• Violates applicable law, regulation, court order, or the rights of any third party, including intellectual property, privacy, publicity, and data protection rights.
• Uploads, transmits, or generates content that is unlawful, defamatory, obscene, discriminatory, harassing, threatening, or otherwise objectionable.
• Attempts to probe, scan, or test the vulnerability of the Service, breach security or authentication measures, bypass access controls, or reverse engineer, decompile, or disassemble any part of the Service except to the extent expressly permitted by applicable law.
• Uses the Service to build, train, or improve any product or service that competes with Innogath or any model provider used by the Service.
• Scrapes, harvests, mirrors, or otherwise collects data from the Service through automated means except as expressly permitted by a published API.
• Resells, rents, sublicenses, or otherwise makes the Service available to third parties outside the scope of your plan, or shares a single-user account with others.
• Introduces viruses, worms, Trojans, ransomware, or other malicious code, or conducts any denial-of-service or traffic-flooding activity against the Service or its infrastructure.
• Impersonates any person or entity, misrepresents your affiliation, or falsifies metadata or headers to disguise the origin of any content transmitted through the Service.
• Uses the Service to spam, phish, or distribute unsolicited bulk communications.
• Uses the Service in connection with high-risk activities (for example, operation of nuclear facilities, life-support systems, emergency response, or critical safety systems) where failure could lead to death, personal injury, or environmental damage, without independent human review and appropriate safety controls.
• Interferes with or disrupts the integrity or performance of the Service or the data contained in it, or attempts to gain unauthorized access to the Service, related systems, or networks.

We may investigate suspected violations of this Section and take appropriate action, including warning, content removal, feature restriction, suspension, termination, and legal action. We are not obligated to monitor User Content or AI Output, but we reserve the right to do so at our discretion to enforce these Terms and comply with applicable law.

14. Intellectual Property

Excluding User Content and AI Output, the Service, including all software, source code, designs, user interfaces, visual layouts, brand elements, trademarks, service marks, logos, documentation, and selection and arrangement of content, is owned by Innogath or its licensors and is protected by copyright, trademark, trade secret, and other intellectual property laws. Except for the limited rights granted in these Terms, no rights are transferred or licensed to you, whether by implication, estoppel, or otherwise. You must not remove, obscure, or alter any proprietary notices or attributions displayed on or in the Service.

15. Feedback and Error Reports

If you submit suggestions, ideas, enhancement requests, bug reports, or other feedback about the Service ("Feedback"), you grant Innogath a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and exploit Feedback for any purpose, without compensation or attribution to you. You waive any moral rights in Feedback to the fullest extent permitted by applicable law. Nothing in this Section obligates us to use any particular Feedback or to keep it confidential.

16. Copyright Policy and DMCA Notices

Innogath respects the intellectual property rights of others and expects users to do the same. We will respond to clear notices of alleged copyright infringement that comply with applicable copyright law. If you believe that content made available through the Service infringes your copyright, please send a notice to support@innogath.com containing:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• Identification of the copyrighted work claimed to be infringed.
• Identification of the allegedly infringing material and information reasonably sufficient to permit us to locate it within the Service.
• Your contact information, including name, mailing address, telephone number, and email.
• A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

We may remove or disable access to material alleged to be infringing and terminate the accounts of repeat infringers in appropriate circumstances. Misrepresentations in a notice or counter-notice may result in liability for damages, including costs and attorneys' fees.

17. Third-Party Services and Integrations

The Service integrates with or depends on third-party services, including cloud infrastructure, authentication providers, analytics platforms, error monitoring tools, payment processors, and AI model providers. These third parties operate under their own terms and privacy policies. Your use of third-party services through the Service is subject to those terms and policies, and Innogath is not responsible for third-party acts, omissions, availability, security, or content.

The Service may contain links to websites or resources operated by third parties. Links are provided for convenience only and do not constitute an endorsement. We are not responsible for the content, accuracy, privacy practices, or availability of linked sites.

18. Analytics and Diagnostics

We use analytics and error monitoring tools to measure Service usage, diagnose failures, improve performance, and detect abuse. The categories of analytics data we collect and the providers we use are described in our Privacy Policy. Where required by law or by device-level controls, you may opt out of certain analytics tracking.

19. Changes to the Service

We may add, modify, suspend, discontinue, or remove any feature, plan, or component of the Service at any time, with or without notice. We will use reasonable efforts to announce material changes in advance through in-product notices, emails, or our Changelog, but are not required to do so. You agree that Innogath is not liable to you or to any third party for any modification, suspension, or discontinuation of the Service, except as required by law.

20. Suspension and Termination

You may stop using the Service at any time and may request account deletion by contacting support@innogath.com.

We may suspend or terminate your account, remove User Content, or restrict access to any part of the Service at any time, with or without notice, if we reasonably believe that you (a) have violated these Terms or any applicable law; (b) create a legal, regulatory, security, or reputational risk to Innogath, other users, or third parties; (c) have not paid amounts due; or (d) have been inactive for an extended period.

Upon termination, your right to access the Service and any license granted to you under these Terms ceases. Sections that by their nature should survive termination (including ownership, licenses in Feedback, disclaimers, limitations of liability, indemnity, dispute resolution, and governing law) will survive.

21. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, INCLUDING ALL AI OUTPUT, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. INNOGATH AND ITS LICENSORS AND SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR ANY AI OUTPUT WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, ACCURATE, COMPLETE, TIMELY, OR SUITED TO ANY PARTICULAR PURPOSE. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SERVICE.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL INNOGATH, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, LOSS OF GOODWILL, OR SUBSTITUTE-GOODS COSTS, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF INNOGATH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INNOGATH'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the smallest extent permitted by law.

23. Indemnification

You agree to defend, indemnify, and hold harmless Innogath and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your User Content; (b) your use of, or inability to use, the Service; (c) your violation of these Terms; (d) your violation of any applicable law or third-party right, including intellectual property or privacy rights; and (e) your use of AI Output, including any downstream publication, distribution, or commercial exploitation of AI Output.

24. Dispute Resolution and Governing Law

Before filing a formal claim against Innogath, you agree to first contact us at support@innogath.com and provide a reasonable opportunity (at least 30 days) to resolve the dispute informally. Most concerns can be resolved quickly through direct communication with support.

If informal resolution is not successful, these Terms and any dispute arising out of or relating to the Service are governed by the laws applicable to the Innogath contracting entity, without regard to conflict-of-law principles, except where mandatory consumer protection laws of your place of residence apply.

Subject to applicable law, any dispute will be brought in a court of competent jurisdiction, and you consent to personal jurisdiction and venue in such court. Nothing in this Section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information.

TO THE EXTENT PERMITTED BY LAW, YOU AND INNOGATH AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

25. Electronic Communications and Consent

By using the Service, you consent to receive communications from us electronically, including by email and through in-product notifications. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing. You also agree that electronic signatures, clicks, and affirmative acceptances you make within the Service are legally binding and enforceable.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes in the Service, in applicable law, or in our business practices. When we make material changes, we will update the "Last Updated" date at the top of these Terms and, where appropriate, provide additional notice through the Service or by email. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and may cancel your subscription as described in Section 6.

27. Miscellaneous

• Entire agreement. These Terms, together with our Privacy Policy, Refund Policy, and any additional terms presented in the Service, constitute the entire agreement between you and Innogath regarding the Service and supersede all prior agreements and understandings on the subject.
• Assignment. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, or to an affiliate. Any purported assignment in violation of this Section is void.
• No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. Any waiver must be in writing to be effective.
• Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.
• Force majeure. We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, war, terrorism, riot, labor disputes, fire, flood, pandemic, governmental action, network failures, third-party service outages, or denial-of-service attacks.
• No agency. These Terms do not create any agency, partnership, joint venture, or employment relationship between you and Innogath.
• Headings. Section headings are for convenience only and do not affect interpretation.
• Language. These Terms are written in English. Any translated versions are provided for convenience only; the English version controls in the event of any conflict.

28. Contact

If you have questions, concerns, or notices regarding these Terms, please contact us at support@innogath.com.